Small Business Owners See Expanded Use of Contactless, Some Increases in Sales During COVID-19

Small businesses are suffering as a result the of COVID-19 pandemic, but there are some bright spots according to a new report from the Electronic Transactions Association (ETA) and The Strawhecker Group (TSG) released today. In a survey of small business owners conducted in late March, almost 40 percent reported that their business operations area closed temporarily or indefinitely. Eating and drinking establishments, education, non-profit and related businesses and retail have been hardest hit. For those that remain open, the environment is challenging; almost half have experienced a decrease in sales.