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. https://smallbusiness.report/Resources/Whitepapers/a6dcf36f-54f9-47c6-b9ec-d53fd9eed0c3_w_nets80 (1).pdf
whitepaper
THE TOP 4 BIGGEST GROWTH OPPORTUNITIES FOR SMALL BUSINESSES
For small businesses in the Asia-Pacific region, building closer customer relationships is considered a primary growth opportunity, particularly for respondents in Australia and New Zealand. Small businesses increasingly recognise that improving the quality of customer experience is an important way to drive business growth and increase profitability. Consequently, a growing number of small businesses are beginning to measure customer experience and launching initiatives to improve it. DOWNLOAD