Management

Is my business too small to benefit from a call centre solution?

September 8, 2022

Is my business too small to benefit from a call
Customer experience has now become a boardroom conversation… and with good reason. Research shows that only two in 10 (21 per cent) of consumers rated their most recent interaction with a brand as “excellent”, while 34 per cent rated it as “average”1 . 

Spotlight

Entrepreneur First

We invest in the world’s most ambitious technologists to help you build world-class deep technology startups from scratch in London, Singapore and Berlin. We help you find your co-founder and commercialise your technology through our intensive programme to give you the best possible support in the first years of your startup’s life. Since 2011, we’ve created over 80 startups worth over $1 billion including Magic Pony Technology, Tractable, StackHut, Pi-Top, OpenCosmos, Status Today and CloudNC.

OTHER WHITEPAPERS
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Small BusinessFinance Markets2020/21

whitePaper | April 1, 2021

Our unique position at the intersection of government and financial markets enables us to identify and reduce imbalances in access to finance; create a more diverse market; and increase the supply of finance for the entrepreneurs and business owners at the very heart of the British economy.

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The ultimate guide to being cash flow positive and maintaining profitability

whitePaper | May 24, 2021

One of the biggest challenges small business owners face is maintaining a positive cash flow. The problem is, many aren’t managing and reporting on it in the first place. How do you manage cash flow that allows you to predict expenses, payments and forecasted sales?

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Your Complete CRM Handbook

whitePaper | June 21, 2021

A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for you?

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Fostering Sustainability in Small and Medium-sized Enterprises

whitePaper | September 21, 2021

The White Paper is promoted by Generali as part of the SME EnterPRIZE project, which aims to create an European platform providing increased visibility to sustainable SMEs and inspiring small and medium entrepreneurs to adopt more responsible business models. The White Paper has been developed by SDA Bocconi School of Management with the support of researchers from a network of EU universities in eight selected countries (Austria, Czech Republic, France, Germany, Hungary, Italy, Spain, Switzerland)

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The digital transformation of small business support

whitePaper | April 12, 2022

As the digital revolution transformed micro- and small enterprises (MSEs) around the world, it also changed how small business support can and should be delivered. MSEs are essential agents of inclusive growth, and the digital revolution has fundamentally affected them. As digital technologies present MSEs with new opportunities and challenges that have been accelerated by the COVID pandemic, their support needs have also shifted. In the digital age, meaningful support not only provides MSEs with information and resources, but does so in new ways, using digital channels. For small business support to be effective and sustainable through the 21st century, understanding how digital technologies are changing the landscape will be paramount

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PROVIDING ANSWERS FOR RETAIL SUSTAINABILITY

whitePaper | November 30, 2022

Sustainability is the watchword of the day. Politicians, the media and consumers agree that the environment is the top priority of our times.

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Spotlight

Entrepreneur First

We invest in the world’s most ambitious technologists to help you build world-class deep technology startups from scratch in London, Singapore and Berlin. We help you find your co-founder and commercialise your technology through our intensive programme to give you the best possible support in the first years of your startup’s life. Since 2011, we’ve created over 80 startups worth over $1 billion including Magic Pony Technology, Tractable, StackHut, Pi-Top, OpenCosmos, Status Today and CloudNC.

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