Management

Is my business too small to benefit from a call centre solution?

September 8, 2022

Is my business too small to benefit from a call
Customer experience has now become a boardroom conversation… and with good reason. Research shows that only two in 10 (21 per cent) of consumers rated their most recent interaction with a brand as “excellent”, while 34 per cent rated it as “average”1 . 

Spotlight

BPM Integrations

Since 2001, BPM Integrations (formerly Tanis Technical) has been helping our customers with their technical process challenges, especially in the realm of Information Technology, Compliance, Manufacturing, and Finance.From our original offering of specialized technical testing for pharmaceutical companies, BPMI has evolved to become a trusted provider of custom software solutions for business process management challenges.

OTHER WHITEPAPERS
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Retention Strategies for Small and Mid-Sized Businesses

whitePaper | July 24, 2022

To say today’s workforce is in flux is an understatement. The evolution of work has always been affected by technology, demographics, and social dynamics, and major events can force momentous shifts.

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Remote work culture: What's in it for small businesses

whitePaper | July 31, 2022

Due to its cost-effectiveness, remote work has a unique appeal for start-ups and small businesses. Working remotely also helps employees to be more productive and maintain a good work-life balance.

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The Essential VAT Guide for SMEs in the UK

whitePaper | October 13, 2021

That’s why we partnered with Osome, an online accounting provider. Their industry-leading accounting software and dedicated qualified accountants help businesses stay compliant and keep as much of their hard-earned cash as possible.

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The Small Business Guide To Rapid Settlement

whitePaper | January 16, 2020

The Small Business Guide To Rapid Settlement Report documents the challenges facing small businesses due to delays in access to funds from sales. The report further seeks to educate, inform and provide a path for solutions to this sector. It is based on a survey of 480 firms in a broad range of industries with annual revenues up to $10 million.

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The Growth of Google Analytics

whitePaper | May 1, 2021

Thousands of businesses, both large and small, require web analytics to understand more about their audience and create a better experience for them. With more businesses going digital, it is of prime importance for any organization to make best use of the marketing data. Google Analytics is a pioneer in providing end-to-end customer analytics from both Web and Mobile. Google Analytics has grown a long way since its initial launch, with Urchin at 2005 to ga.js, and then Firebase, and now, the most recent version, Google Analytics 4 (GA 4). GA 4 is a highly sophisticated platform, drawing from various components of the Google ecosystem to address modern-day marketing needs in the space of web and mobile application analytics.

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small business finance FAQ

whitePaper | February 24, 2022

Small businesses borrow mainly for four reasons: to start a business, purchase inventory, expand, or to strengthen the firm’s financial health. Firms choose different means of financing depending on the intended purpose.

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Spotlight

BPM Integrations

Since 2001, BPM Integrations (formerly Tanis Technical) has been helping our customers with their technical process challenges, especially in the realm of Information Technology, Compliance, Manufacturing, and Finance.From our original offering of specialized technical testing for pharmaceutical companies, BPMI has evolved to become a trusted provider of custom software solutions for business process management challenges.

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