Xerox's New Coveo-powered Search Function Offers Personalized Experience to Small Businesses

  • Xero‘s new search function will make it easier for businesses to find the apps they need.

  • The new search function, powered by Coveo, will provide a custom influx of popular apps and quick links tailored to individual businesses.

  • Coveo also powers the Xero Central search, which serves as a one-stop shop for accountants, bookkeepers and small businesses.


Global small business program Xero‘s new search function will make it easier for businesses to find the apps they need, and to provide a “personalized, intuitive, and efficient experience,” according to a press release Thursday (June 4).

The new search function, powered by Coveo, will allow for suggestions to pop up when one logs in, and it will provide a custom influx of popular apps and quick links tailored to individual businesses. Coveo’s recommendations app uses machine learning to suggest apps and websites based on a business’ profile when logged in.


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According to Nick Houldsworth, executive general manager of ecosystem with Xero, the search function has seen a 50 percent spike in the number of searches for cash-flow apps between February and April of this year.


We’re passionate about getting apps into the hands of more small businesses, with those that connect to apps more likely to see increased revenue and greater business efficiency.

- Nick Houldsworth, executive general manager of ecosystem with Xero.


Coveo also powers the Xero Central search, which serves as a one-stop shop for accountants, bookkeepers and small businesses. Xero said that, with the new search function, all of these things together will work to provide an integrated experience for businesses.

The press release touts Xero’s abilities to work with small businesses to move their sales online, coordinate staff and put projects together using its new search function.


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Houldsworth said the updated system “not only improves the journey for time-poor small businesses, but enables us to consistently evolve our offering.”

Xero has recently also partnered with Transferwise, a U.K. payments startup, in order to provide small businesses with a new toolkit to adapt to the post-pandemic world.

The tools will encompass aid with revenue, profit and cash flow, comparing numbers from different time periods and paying bills in a more efficient manner, getting paid faster and keeping track of funding better.
 

About Xero

Xero provides a beautiful and easy-to-use cloud-based accounting software service for small businesses and their advisors around the world. Xero connects more than two million subscribers with an ecosystem of over 800 third-party apps and 200 plus connections to banks and financial service providers. The IDC MarketScape recognised Xero as a Leader in the Worldwide SaaS and Cloud-Enabled Small Business Finance and Accounting Applications 2020 Vendor Assessment.


About Coveo

Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers and intranets effortless and efficient. A Salesforce Gold ISV Partner and a Sitecore Platinum Technology Partner, Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

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