Weave Introduces New Features to Assist Small Businesses in Streamlining Customer Onboarding

Weave, an all-in-one customer communications platform for small businesses, has announced the release of two new products designed to make it simpler and quicker for businesses to add new customers.

Weave users, both new and existing, will now use Digital Forms and Web Assistant. The new additions make it easier for small businesses to schedule appointments and gather necessary information, creating a modern experience for the office and their clients from the first conversation to the first appointment.

Digital Forms are entirely personalized, paperless forms that customers and patients can complete at their convenience and on their preferred device, modernizing small business operations while improving the customer experience. Forms are simple to construct and design, and the company owner and staff can monitor when forms have been completed and follow up with patients and customers by text or email.

Web Assistant presents a new and pain-free alternative to web chat into the Weave unified communications ecosystem, assisting new and existing customers in scheduling appointments or obtaining personalized responses to fast questions or though the office is busy or closed for the day. The customer can easily request an appointment, and they don't have to think about waiting at their desktop with a tab open for a response or receiving an impersonal chatbot response. Weave's Text Connect tool takes a customer's name and phone number and generates an SMS conversation thread, enabling the busy customer and business owner to talk asynchronously and at their convenience.

Customers can close their window and go on to the next thing on their to-do list, assured that they can get an actual response from a real person directly to their phone.

The addition of Web Assistant and Digital Forms to Weave's all-in-one communication platform in 2021 is not the only one. With the introduction of Unify earlier this year, Weave extended its offerings to multi-office small businesses, enabling growing businesses to have meaningful customer interactions across various offices while streamlining internal operations and staffing.

Weave's emphasis on supporting small business growth takes center stage this week at the free digital Business Growth Summit on May 19, where businesses can learn from comedian and actor Ken Jeong, YouTube phenom Lindsey Stirling, and Weave CEO Roy Banks about how to draw new customers.

About Weave
Weave is a small business's all-in-one customer communications platform. Weave connects the entire customer journey, from the initial phone call to the final invoice and any touchpoint in between. Weave's software solutions simplify how small businesses attract, communicate with, and engage customers to grow. Weave, the first Utah company to enter Y Combinator, has raised the bar for Utah startup success and work culture. Weave has been named to the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.