Industry Outlook

2021 Small Business PaymentsInsights: Consumer Purchasing Options

From its annual Small Business PaymentsInsights series, Mercator Advisory Group's latest small business survey report, 2021 Small Business PaymentsInsights: Consumer Purchasing Options, looks at not only the specific sales channels consumers use to purchase small business services and products, but also the payment types accepted and the short-term financing options offered to consumers. According to the most recent Mercator Advisory Group report, small companies continue to preserve flexibility in their payment acceptance methods. Indeed, most small firms prioritize meeting customer requests for payment flexibility.

The research is based on an online small company survey conducted between June 9th and July 16th, 2021, of 2,007 small businesses in the United States with annual sales of between $100K and $10 million in 2020. The report also includes small company viewpoints on BNPL, cryptocurrency, and key issues like chargeback protection technologies that enable small businesses to thrive.

“It’s encouraging and exciting to see that most small businesses have such a positive perspective on alternative payment options, such as cryptocurrency acceptance. As the payment industry continues to change with the growth of new technologies that impact the industry, it will be very interesting to see how consumer purchasing options evolve over time.”

-Amy Dunckelmann, Vice President, Research Operations, Mercator Advisory Group.

The report, 2021 Small Business PaymentsInsights: Consumer Purchasing Options, highlights the following:
  • Cryptocurrency
  • BNPL – Short-term Financing
  • Making a Purchase
  • Sales Channels
  • Payment Options
  • Chargeback Prevention Tools

Members of Mercator Advisory Group's Small Business PaymentsInsights Survey Series Service get this analysis in addition to future research, presentations, analyst access, and other membership advantages.

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