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What should a small business expect from their IT support company?

July 05, 2019 / Jay Hine

Companies are more and more reliant on their IT and unless they have the luxury of an in-house IT person, they are therefore dependant on their IT Support Company to ensure everything is working well and is up to date. There is a fine balance between a pushy IT Company and a Complacent one. If a company feels they are always being told to upgrade, purchase new Technologies etc they can feel they are being pushed to spend money for the sake of it. But if they never hear from their IT Support company, apart from when there is an issue, they feel they are not being looked after and why wasn’t the issue spotted before it happened or why are they running on old outdated equipment.