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46% of Consumers Want to Deal with Ecommerce Issues through Email

April 30, 2019 / Michael Guta

How you respond to your customers is a good indicator of the long-term success of your business. And as more people shop online, this will entail addressing issues with eCommerce. This means making as many communication options as possible.According to a report from Sykes, only 26% of eCommerce sites provide an email address. But almost half or 46% of consumers in the U.S. want to use email to resolve issues they might have. This data highlights the pain points customers face in resolving problems quickly.If you don’t make yourself readily available on your site, customers will not enjoy their experience. And as data after data has shown, they will take their business elsewhere. In the U.S. 82% of consumers stop doing business with a brand because of customer service.