CallJoy is the Small Business Answer to Google Duplex
Google announced CallJoy this week, a new AI-based service for small business to automatically handle inbound phone calls. Whereas Google Duplex shocked many observers in May 2018 when the Google Assistant service made restaurant reservations and hair appointments by speaking to humans, CallJoy is a Google Duplex-like service that works on behalf of small businesses to communicate with human callers. The new business line emerged from Google’s Area 120 experimental labs according to a blog post by Bob Summers, General Manager of CallJoy.