Weave Launches Softphones, New Features and Platform Enhancements to Help Small Businesses Better Leverage Remote Staff

Businesswire | June 01, 2023 | Read time : 04:28 min

Weave Launches Softphones, New Features and Platform

Weave , the all-in-one customer communication and engagement platform for small- and medium-sized businesses, today announces a slate of new features designed to enable more offices to leverage remote or hybrid staff including Softphones and several significant improvements to Weave’s mobile application. The new capabilities will enable teams to answer calls and communicate with patients from anywhere within the US and Canada, no matter if they’re in the office or outside of it.

Remote work has transformed nearly every industry and small business owners now require the freedom to answer calls from anywhere while working from multi-office locations, at home or on the go, to ultimately provide customers with the seamless experiences they expect. Flexibility is a priority for small business owners and Weave’s new capabilities enable businesses to provide employees with the ability to work remotely, gain access to larger employee candidate bases amid ongoing labor shortages, and deliver enhanced experiences to customers.

“The ability to take your work with you wherever you go is a powerful, necessary advantage in today’s work environments,” said Brett White, CEO of Weave. “Nearly 4 in 5 of our customers offer remote work in some capacity. Weave Softphones will not only provide business owners with increased flexibility, but will also open revenue opportunities for businesses to take advantage of new customer segments, expand employee talent, and facilitate remote office management.”

“Weave Softphones are a wonderful addition,” said Dr. Jeffrey Ellis, MD, Board Certified Dermatologist. “We are using them for our staff who work offsite, full-time or part time as it keeps them connected to the office in a much better way. My staff in the office also like it because it makes it much easier to call someone directly from the desktop app, and a headset is comfortable for anyone with neck pain.”

The release of Weave Softphones follows various new product and integration launches in recent months, including Online Bill Pay, Response Assistant, Bulk Texting, Online Scheduling & Text Connect, Insurance Verification, Phone Analytics, and more.

About Weave

Weave is the all-in-one customer communication and engagement platform for small- and medium-sized businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been named a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software.



Related News


SumUp Launches New Point of Sale to Help Small Businesses Turn Customers Into Fans

Newswire | August 23, 2023

SumUp, a global financial services company, has launched an upgraded version of the SumUp Point of Sale. With this new product, entrepreneurs can do way more than just accept payments - they can create loyalty solutions, run banking solutions, and fully manage their business. The main differentiator of the POS is its ability to bring consumers back to the entrepreneurs' store with a fully integrated loyalty solution. "The new SumUp Point of Sale can create automated marketing campaigns with rewards that keep consumers engaged and excited to return to your store. Plus, the entrepreneurs become part of a vast network of local businesses: the device shows neighboring and non-competing stores that also have our solution, so consumers can discover other businesses in the area," said Andrew Helms, CEO of SumUp USA. The new POS can also help entrepreneurs to manage their businesses. They can accept all major forms of payment; customize orders; track inventory; manage employees; accept appointment bookings; connect to QuickBooks; and export dozens of reports. It has two devices: one is the Customer Touchscreen, which allows customers to see their orders, pay, and earn points and redeem rewards. The other is the SumUp Register, where entrepreneurs can manage orders - and their business. With the new product, SumUp aims to help small businesses run and grow their business through automated marketing campaigns. Three verticals will find the product even more valuable: quick service restaurants (QSR), retail businesses, and franchises. "The possibility of creating and editing lists of products and exporting reports is a very good fit for these businesses. And, of course, we believe that loyalty features are critical for them to stand out from the competition," said Helms. According to the CEO, the new product is a landmark for SumUp's expansion in the U.S. "The Point of Sale strengthens our ecosystem of valuable, easy-to-use products, such as card readers, our Business Account, and invoicing solutions. With this new product, we improve our value proposition and are one step closer to our mission of empowering small businesses in the U.S." About SumUp SumUp is a global financial technology company driven by the mission of empowering small businesses all over the world. Founded in 2012, SumUp is the financial partner for more than 4 million entrepreneurs in over 35 markets worldwide. In the United States, SumUp offers an ecosystem of affordable, easy-to-use financial products, such as point-of-sale and loyalty solutions, card readers, invoicing, and a business account that allows customers to manage their money and receive payouts the next day.

Read More


SettleTop Awarded U.S. Air Force Small Business Innovation Research (SBIR) Phase II Contract

Businesswire | July 25, 2023

SettleTop, Inc. announces it has been selected by AFWERX for a SBIR Phase II contract in the amount of $1.25 million focused on developing a software contributor and social network mapping platform to secure the nation’s software supply chain in addressing the most pressing challenges in the Department of the Air Force (DAF). The Air Force Research Laboratory and AFWERX have partnered to streamline the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) process by accelerating the small business experience through faster proposal to award timelines, changing the pool of potential applicants by expanding opportunities to small business and eliminating bureaucratic overhead by continually implementing process improvement changes in contract execution. The DAF began offering the Open Topic SBIR/STTR program in 2018 which expanded the range of innovations the DAF funded and now on July 17, 2023, SettleTop will start its journey to create and provide innovative capabilities that will strengthen the national defense of the United States of America. About AFWERX The innovation arm of the DAF and a directorate within AFRL. AFWERX brings cutting-edge American ingenuity from small businesses and start-ups to address the most pressing challenges of the DAF. Employs approximately 215 military, civilian and contractor personnel at five hubs and sites executing an annual $1.4B budget. Since 2019, has executed 4,671 contracts worth more than $2B to strengthen the U.S. defense industrial base and drive faster technology transition to operational capability. About SettleTop SettleTop is an enterprise software platform that provides an objective assessment of the risk and vulnerabilities associated with a software asset. The company's SetView Platform offers comprehensive software risk scorecard and software bill of materials (SBOM) as a service solution that leverages third-party vendor tools into a single dashboard view, enabling clients to assess, evaluate and remediate software risk in the commercial and broader government markets. About Air Force Research Laboratory (AFRL) Sole organization leading the planning and execution of U.S. Air Force & U.S. Space Force science & technology programs. Orchestrates a world-wide government, industry & academia coalition in the discovery, development & delivery of a wide range of revolutionary technology. Provides leading-edge warfighting capabilities keeping air, space and cyberspace forces the world's best. Employs 10,800 military, civilian and contractor personnel at 17 research sites executing an annual $4B budget

Read More


Tide Helps More SMEs Simplify Accounting With ‘First-of-its-Kind’ Upgrade

Businesswire | August 04, 2023

Tide, the leading digital business financial platform, has today launched its improved Tide Accounting tool, powered by Sage, to help more small businesses meet their accounting needs directly from one place - their bank account.At present SMEs have to connect multiple solutions to their accounting software - their bank account, payments providers, payroll and more. Managing these systems is complex, time-consuming and costly. To address this, Tide Accounting has streamlined the process into one user-friendly experience. Tide members can get paid, manage their bills, track their business performance and file their taxes – all via an embedded accounting service directly from their Tide account.The simple tool, launched last year for cash accounting, has now been upgraded to introduce standard accrual-based accounting. It’s the first solution of its kind embedded in a bank account. Standard accrual-based accounting recognises revenue when it's earned and expenses when they’re incurred. Most businesses in the UK use this method. Adding this service to the platform means Tide solutions are available to many more SMEs.Today’s launch strengthens Tide's mission to save SMEs time and money when running their businesses by adding to the platform’s banking, finance and admin solutions. These already include invoice generation, payment and payroll services and expense cards. In addition, businesses using Tide Accounting can utilise their records to access credit opportunities via the Tide Partner Credit marketplace. Available to existing Tide Members, Tide Accounting supports SMEs across their business journey, bringing together the following features: Get Paid Invoice customers to get paid on time, and spot unpaid invoices. Tide members can automate invoice matching and payment reminders with Invoice Assistant. Manage bills Pay bills at the right time to manage cash flow. Track business performance Keep financials in check to grow the business by reconciling accounts and balancing the books, directly from the Tide app. Members can categorise transactions, adding VAT rates and receipts. File taxes Submit tax returns accurately and securely. This includes automatically generated estimates for sole traders that make it easier to fill in self-assessment tax forms. In addition, members can submit their VAT return via Making Tax Digital with HMRC-compliant software, straight from their Tide account. New members opening a bank account through Tide’s Company Formation service will benefit from a free six-months access to Tide Accounting. Vinay Ramani, Chief Product Officer at Tide, said: “For small business owners, accounting can be very time-consuming and intimidating as they have to move transactions from their bank account to their accounting tools. Tide Accounting introduces accrual-based accounting embedded in a bank account - unlocking real convenience and ease of use without the stress and hassle. And once their accounting is done well - those businesses become more attractive for credit opportunities via the Tide Partner Credit marketplace. In this way our strategy to help a small business with their overall banking, finance and admin needs comes to life.” Neil Watkins, EVP Product at Sage, said: “We know that technology is vital to the creation, survival, and growth of SMEs across all sectors and like Sage, Tide is on a mission to help small business owners get their work done more efficiently by streamlining and simplifying processes. “We are pleased Tide chose Sage Accounting and Compliance as a Service (ACaaS) as a key component of their Tide Accounting offering, enabling small businesses to do their business banking, bookkeeping and accounting in one seamless experience. Today’s newest development to support accrual based accounting will help even more small businesses simplify their money admin, to radically simplify their essential bookkeeping and accounting tasks.” About Tide Tide is the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Tide is live in the UK and India with over 500,000 members in the UK and more than 50,000 in India. We’re just getting started! Tide is transforming the business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India). Using advanced technology, all solutions are designed with SMEs in mind.

Read More