MARKETING AND NETWORKING

Pipedrive, the sales-first CRM for small businesses, Launches Zendesk Integration to Enhance Salespeople’s Customer Communication

Pipedrive | December 15, 2021

Sales-first CRM for Small Businesses
Pipedrive, the sales-first CRM and intelligent revenue management platform for small businesses, today launched a native integration with customer service software leader Zendesk (NYSE:ZEN). Using the new integration, sales reps can access their Pipedrive customer data from Zendesk and vice versa, , promoting both a speedy resolution and a better sales workflow.

The integration between Zendesk and Pipedrive helps sales reps determine who to contact and when. Now users will be able to see all the information they need to quickly solve customer queries and enhance the customer experience.

“Pipedrive is on a mission to turn CRM into a revenue platform that connects all the tools that small businesses need for growth. Our goal is to support small businesses’ evolving needs, help them to get more qualified leads and close deals faster, nurture their customer relationships, and grow their revenue. The new integration between Pipedrive and Zendesk helps our users strengthen people-centric business approach and nurture meaningful and compelling connections with their customers and prospects.”

Krishna Panicker, Chief Product Officer (CPO) and long-term product visionary at Pipedrive

Today Pipedrive has more than 300 apps in the marketplace with more to come. Further integrations will span marketing, communications, leads, accounting and invoicing, process management, planning, and customer support application integrations with major leading software providers trusted by millions of users. Recently Pipedrive launched strategic integrations with major software, including Microsoft Teams, Zoom and Google Meet, QuickBooks, Xero, Trello, and Monday.com.

These native integrations allow CRM users a unified enterprise application experience without the need to move between tabs, tools, or windows. A wide functionality is accessible seamlessly within Pipedrive, helping revenue teams focus on learning and repeating their most effective processes and closing deals. The platform also provides SMBs with more timely, detailed, and accurate sales reporting and revenue projections.

About Pipedrive
Founded in 2010, Pipedrive is the sales-first CRM and intelligent revenue management platform for small businesses. Today, Pipedrive is used by revenue teams at more than 95,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and in the US. The company is backed by a majority holder Vista Equity Partners, and Bessemer Venture Partners, Insight Partners, Atomico, DTCP, and Rembrandt Venture Partners. 

Spotlight

No matter the size of the business, no matter the industry, the business world moves faster than ever. Constant digital innovation is only accelerating that pace. Yet, to keep business moving forward, ensure uninterrupted productivity and guarantee business continuity, organizations need to first focus on the ability to go back to undo, restore and recover. Without the ability to go back, unexpected events from cyberattacks to hardware failure to natural disaster and even human error can leave a business without access to the files and data it needs for day-to-day operations. Productivity suffers, opportunities fall through, revenue drops and businesses struggle to recover.

Spotlight

No matter the size of the business, no matter the industry, the business world moves faster than ever. Constant digital innovation is only accelerating that pace. Yet, to keep business moving forward, ensure uninterrupted productivity and guarantee business continuity, organizations need to first focus on the ability to go back to undo, restore and recover. Without the ability to go back, unexpected events from cyberattacks to hardware failure to natural disaster and even human error can leave a business without access to the files and data it needs for day-to-day operations. Productivity suffers, opportunities fall through, revenue drops and businesses struggle to recover.

Related News

TECHNOLOGY

Trinet Launches Enhanced Technology Platform to Improve Service to Small and Medium-sized Businesses

Trinet | May 04, 2022

Trinet announced the launch of its enhanced customer-facing technology platform. The platform is designed to meet the demands of today's evolving workforce with a modern look and feel that will deliver a more visual, intuitive and optimized experience across devices. TriNet's clients will benefit from powerful features such as Workforce Analytics Dashboards, Document Management, Mobile onboarding, and a Knowledge Center that will assist them in making better-informed decisions and optimizing workflows. As a result, SMBs can now do a more significant number of HR functions more quickly and with less effort. "TriNet's enhanced platform does an amazing job helping us manage the increasing volume of HR tasks. It's very easy to navigate, and the new dashboard acts as a shortcut to get all the relevant information we need quickly. The overall design and experience has been extremely positive." -Monica Zsamboky, Chief of Staff of N2G, a Trinet Customer Among the platform's key updated features are the following: Modern look and feel Dashboard and visualizations Simplified navigation Document management Knowledge center

Read More

SMALL BUSINESS ADVICE

Ivanti Partnership with Avast Business to Integrate Patch Management Technology for Small Businesses

Ivanti | November 21, 2020

Ivanti, the organization that mechanizes IT and Security Operations to find, oversee, secure and administration from cloud to edge, has declared its association with Avast Business, a worldwide pioneer in advanced security and protection items. Broadening the organization which was initially settled in 2019, Avast Business is fusing the Ivanti® Security Controls Advanced SDK for Ivanti OEM accomplices to offer fix the board usefulness through Avast Business CloudCare to computerize and rearrange the fix remediation measure. This segment of the Avast CloudCare layered security stage empowers independent ventures and oversaw security specialist co-ops to exploit undertaking grade application insurance on a careful spending plan, close by endpoint assurance, cloud reinforcement and organization security. In a recent report utilizing its Security Site Assessment device, Avast Business discovered just 304 of the 500,000 gadgets investigated were 100% fixed — short of what one percent of gadgets. By adding Ivanti fix the board innovation into Avast security items, SMBs and IT specialist co-ops approach a simple, brought together help that consequently distinguishes basic patches, organizes their arrangement and screens the result to keep up security respectability. "It's never been more important for businesses to keep on top of vulnerability management," said Filip Hlinka, vice president of SMB product management at Avast Business. "New threats are emerging every day and small and medium-sized businesses are a prime target, especially during this pandemic. With a growing remote workforce and increasing threats, businesses need to keep on top of patching security flaws, as well as have oversight of the security of all business devices. Partnering with Ivanti allows us to provide enterprise-grade technology that is tailored for the patch management needs of small to mid-size enterprises. As a key component of the Avast Business CloudCare platform, we are truly delivering an all-in-one cybersecurity offering for small businesses that automates the entire vulnerability management cycle across endpoints, accelerating the ability for organizations to respond to threats and prevent data breaches."

Read More

MARKETING AND NETWORKING

Sycamore Partners Acquires Digital Room, E-Commerce Provider of Customized Marketing Products to SMEs

Sycamore Partners | December 22, 2021

Sycamore Partners announced today that it has acquired Digital Room from a subsidiary of H.I.G. Capital. Sycamore Partners is a private equity firm focused on investments in consumer, distribution, and retail. Digital Room, located in Sherman Oaks, California, is an industry leader in providing small and medium-sized enterprises with personalized marketing tools. This diverse client base is reached through a suite of branded websites, and consumers are served through a vertically integrated nationwide manufacturing network that is capable of reaching 90 percent of the United States population with 2-day ground delivery. "Digital Room has an impressive track record serving the marketing needs of small and medium-sized businesses, we believe the company is well-positioned for its next phase of growth, and we look forward to partnering with the Digital Room team as they continue executing on their existing strategy." Stefan Kaluzny, Managing Director of Sycamore Partners "We are excited to partner with Sycamore as we take the next step in our growth," said Michael Turner, Chief Executive Officer of Digital Room. He further stated, “With Sycamore's support and expertise, we can expand our market leadership and continue to deliver exceptional products and services for our customers." About Digital Room Through a portfolio of distinctively branded eCommerce websites, including Uprinting.com, Signs.com, logosportswear.com, packola.com, eSigns.com, PrintPlace.com, NextDayFlyers.com, PrintRunner.com, and 48HourPrint.com, Digital Room provides a broad range of marketing products for small and medium-sized businesses. About Sycamore Partners Sycamore Partners is a New York-based private equity firm. The firm focuses on consumer, distribution, and retail-related investments and collaborates with management teams to help them increase their business's operational profitability and strategic value. Leading endowments, financial institutions, family offices, pension plans, and sovereign wealth funds are among Sycamore Partners invest.

Read More