Online Payment Provider Stripe Adds 24-7 Voice and Chat Support for Small Businesses

Access has become one of the biggest differentiators when it comes to customer service and support.  With that in mind, Stripe just announced it is introducing a 24/7 phone and chat support for all of its customers. Stripe customers who were previously  relying on email to communicate with the company’s support team, will now be able to get in touch with the company through chat or over the phone. For Stripe, which now serves millions of companies of all sizes in 120 countries, scaling this type of support is a challenge. Having raised $450 million to date with a valuation of $9.2 billion, Stripe has become more than just a payment processing app. While that is how the company started, it has now evolved into a comprehensive solution for managing businesses online.