The Institute of Customer Service

Small Business Advice

Biz2Credit | July 15, 2021

According to the latest Biz2Credit Small Business Lending IndexTM, small business loan approval percentages at big banks ($10 billion+ in assets) increased slightly from 13.5% in May to 13.6% in June 2021, while approvals at small banks increased from 18.7% in May to 18.9%. The total nonfarm payroll employment increased by 850,000 in June, while the unemployment rate increased by one-tenth of a percentage point to 5.9%, according to data released by the U.S. Bureau of Labor Statis...

Technology

PRnewswire | May 09, 2023

Trellus Same-Day Local Delivery & Marketplace is celebrating dual milestones, surpassing 350 small business sign-ups and 50,000 lifetime deliveries. Additionally, the Long Island-based startup recently expanded its service area to Westchester County. Introduced in February 2021, Trellus is a local delivery service dedicated to serving small and independent businesses. The company's goal is to equip these businesses with the necessary technology and resources to compete w...

Management

Sensibill | December 13, 2021

Sensibill, the only customer data platform designed specifically for the financial services industry, today announced a new partnership with global cloud accounting software provider FreshBooks. Together, the companies are automating data entry to provide small business owners with better expense management using optical character recognition (OCR) technology. Sensibill’s technology will be embedded within FreshBooks’ platform, providing more complete data and analysis...

Impact

PRnewswire | May 08, 2023

Deltek, the leading global provider of software and solutions for project-based businesses, announced that it continues to see considerable momentum around small businesses using its solutions. Deltek's small business customer base grew by nearly 20% in 2022, with government contractors accounting for nearly half of that growth. Keeping pace with technological innovation is an invaluable tool for growth and can give small businesses an advantage, where speed and staying ahea...