The Customer Experience Company

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We are specialists in customer experience.We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences.We design and deliver new products, services and ecosystems for large organisations and government.

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SMALL BUSINESS TRENDS

TAP SALES, A NEW QUOTE-AND-ISSUE PLATFORM FOR SMALL BUSINESSES, HAS BEEN LAUNCHED BY THE HANOVER

Hanover | July 27, 2021

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The Hanover Insurance Group, Inc. has announced the launch of its new TAP Sales quote-and-issue platform for small business insurance, the company's newest addition to its digital agency tools. TAP Sales was created with a brand-new interface and functionality to assist The Hanover's agents in providing fast, streamlined quoting capabilities to its small business customers.Hanover's new TAP Sales quotation experience cuts the time it takes to generate a quote in half. ...

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SMALL BUSINESS ADVICE

KLARNA TO HELP BRITISH SMES LAUNCHES £3MN SMALL BUSINESS SUPPORT PACKAGE

Klarna | July 30, 2021

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Klarna is a global retail bank, payments service, and online shopping platform. Klarna has launched a new £3 Million Small Business Support Package to assist British SMEs in their recovery from the pandemic. The Support Package will give 100 retail SMEs access to assistance with various aspects of their business, such as office space and customer acquisition, as well as advertising support. The fund will provide SMEs with three months of WeWork All Access, one year of...

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BUSINESS STRATEGY

NV ENERGY TO DELIVER NEW ENERGY SAVINGS TO ITS SMALL BUSINESS CUSTOMERS THROUGH PARTNERSHIP WITH ENCYCLE

Encycle Corporation | October 27, 2021

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Encycle Corporation, a software technology company focused on helping commercial and industrial customers dramatically improve the efficiency of their HVAC systems and energy efficiency programs using IoT-enabled services, announces that its Swarm Logic® HVAC energy-saving technology for demand side energy management and energy efficiency optimization has been added to NV Energy's PowerShift offering for its business customers. Encycle's Swarm Logic® software...

Read More

TECHNOLOGY

SAGE PARTNERS WITH ZAPIER TO ELEVATE THE WORK OF SMBS WITH THE POWER OF AUTOMATION

Sage | November 10, 2021

news image

Sage, the market leader in cloud business management solutions, today announces the availability of Zapier, the workflow automation platform for business, on the Sage Marketplace in Canada, US, UK and Ireland. This partnership enables small businesses and accountants across all four countries to elevate their work and automate workflows by seamlessly connecting Sage Accounting with 4,000 apps. In today’s digital-first world, small businesses use an average of 72 different ap...

Read More
news image

SMALL BUSINESS TRENDS

TAP SALES, A NEW QUOTE-AND-ISSUE PLATFORM FOR SMALL BUSINESSES, HAS BEEN LAUNCHED BY THE HANOVER

Hanover | July 27, 2021

The Hanover Insurance Group, Inc. has announced the launch of its new TAP Sales quote-and-issue platform for small business insurance, the company's newest addition to its digital agency tools. TAP Sales was created with a brand-new interface and functionality to assist The Hanover's agents in providing fast, streamlined quoting capabilities to its small business customers.Hanover's new TAP Sales quotation experience cuts the time it takes to generate a quote in half. ...

Read More
news image

SMALL BUSINESS ADVICE

KLARNA TO HELP BRITISH SMES LAUNCHES £3MN SMALL BUSINESS SUPPORT PACKAGE

Klarna | July 30, 2021

Klarna is a global retail bank, payments service, and online shopping platform. Klarna has launched a new £3 Million Small Business Support Package to assist British SMEs in their recovery from the pandemic. The Support Package will give 100 retail SMEs access to assistance with various aspects of their business, such as office space and customer acquisition, as well as advertising support. The fund will provide SMEs with three months of WeWork All Access, one year of...

Read More
news image

BUSINESS STRATEGY

NV ENERGY TO DELIVER NEW ENERGY SAVINGS TO ITS SMALL BUSINESS CUSTOMERS THROUGH PARTNERSHIP WITH ENCYCLE

Encycle Corporation | October 27, 2021

Encycle Corporation, a software technology company focused on helping commercial and industrial customers dramatically improve the efficiency of their HVAC systems and energy efficiency programs using IoT-enabled services, announces that its Swarm Logic® HVAC energy-saving technology for demand side energy management and energy efficiency optimization has been added to NV Energy's PowerShift offering for its business customers. Encycle's Swarm Logic® software...

Read More
news image

TECHNOLOGY

SAGE PARTNERS WITH ZAPIER TO ELEVATE THE WORK OF SMBS WITH THE POWER OF AUTOMATION

Sage | November 10, 2021

Sage, the market leader in cloud business management solutions, today announces the availability of Zapier, the workflow automation platform for business, on the Sage Marketplace in Canada, US, UK and Ireland. This partnership enables small businesses and accountants across all four countries to elevate their work and automate workflows by seamlessly connecting Sage Accounting with 4,000 apps. In today’s digital-first world, small businesses use an average of 72 different ap...

Read More