Q&A with Patrick Welch, President & CMO at Bigtincan

MEDIA 7 | September 17, 2019

Patrick Welch, President and CMO at Bigtincan is a top performing senior executive with 22 years’ experience managing, bringing to market and selling innovative software management solutions to various high value market segments.

Patrick is an inspirational executive with a strong track record of building loyal, high-performance teams and successful businesses in the B2B technology space.

MEDIA 7: You’ve an exemplary career growth record with 9 promotions in 14 years. What do you believe is your superpower for being able to achieve the outcome you desire?
PATRICK WELCH: A great wife and family. Also, I’ve been fortunate to be part of some great companies, that have found product market fit in the large, fast growing paradigm shift. It��s really seeing the opportunity in the market, then surrounding yourself with great people, executing and never wavering.

M7: You’ve been quite influential in growing Netegrity from start-up to $100 million+ in annual sales, showing your positive attitude of “growing-with-the-company instead of growing-within-companies.” How is the feeling of witnessing the company rise from scratch to the empire it is today, and what valuable experience have you derived from this?
PW: The journey is amazing, but it’s important to reflect on the ingredients for success. In Netegrity’s case, we had some amazing people, really focused on the enterprise customer, listening and building a roadmap with clients that allowed us to stay ahead of the competition and win big in the market. I also believe you need to create an ecosystem to embrace the customer and fit into their needs. Markets and products have a life span, so it’s crucial to ensure the company is constantly innovating while layering the tech on top.


"Markets and products have a life span, so it’s crucial to ensure the company is constantly innovating while layering the tech on top."

M7: Being an inspirational executive with a record of building loyal, high-performance teams, how do you ensure that passionate, competitive, and driven-to-succeed attitude and team spirit prevails in your team and how well do you believe that communicating effectively up and down can transform any organization into a robust one?
PW: I believe you need to give your teams the opportunity to grow, and they will produce well beyond expectations. This includes providing them with opportunities to take on new challenges and  promotions but also participate in new projects/ventures that they are passionate about. As a leader you need to find great people, listen to where they want to go in their career and help them take the necessary steps towards that goal during the journey and heat of the battle.


M7: You’ve been included in the list of official members of Forbes Communications Council owing to your in-depth knowledge and diverse experience. What are the measures that the council takes to support budding entrepreneurs to thrive and succeed?
PW: It’s really about the community and networking with other CMOs, presidents, CEO, marketers and being able draw on each other’s experiences to push the needle industry-wide. It’s a way to share experiences with like-minded folks and be able derive real value through sharing best practices. With this approach, everyone wins and business performance continues to improve.


"As a leader you need to find great people, listen to where they want to go in their career and help them take the necessary steps towards that goal during the journey and heat of the battle."

M7: What makes Bigtincan stand out as a leading mobile content enablement platform and how is it revolutionizing mobile content enablement along with boosting customer interaction counts?
PW: Bigtincan’s flagship platform, Bigtincan Hub, redefines sales, marketing and service processes to enable teams to work smarter and faster together for optimal results. With sophisticated, AI-driven features and automation that supports each phase of the buying process, Bigtincan Hub enables teams to drive improved business results by delivering a better customer experience. At the same time, Bigtincan Hub enables sales, service and marketing teams to drive the sales process with the best, most successful sales content anywhere, anytime and on any device.

The hallmark of the Bigtincan Hub platform is its intelligent, AI-powered automation. It unifies and automates a broader range of sales, marketing and service tasks to help teams learn faster, sell more, and be more productive every day. Customers of Bigtincan currently leverage more than 100 integrations for a variety of end-user functions in the enterprise.


M7: Patrick, as a child, what did you want to be when you grew up?
PW: A Major League Baseball player. I was a big baseball guy, and really enjoyed playing. While I didn’t end up in the major league, I did play through high school and had some great experiences over the years.

ABOUT BIGTINCAN

Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company’s mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. In addition to seven of the Fortune 10 companies, leading brands including AT&T, ThermoFisher, Merck, ANZ Bank and others rely on Bigtincan to enhance sales productivity at every customer interaction. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia. To discover more about how your organization can benefit from the Bigtincan Hub platform, please visit www.bigtincan.com or follow @bigtincan on Twitter.

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MARKETING AND NETWORKING

Interise and the Urban League Bring NextStage Minority Business Entrepreneur Academy & NextStage Accelerator to Massachusetts Gateway Cities

PRnewswire | May 31, 2023

Interise, a national non-profit headquartered in Boston, has partnered with The Urban League of Springfield and Urban League of Eastern Massachusetts to offer NextStage Minority Business Entrepreneur Academy and NextStage Accelerator powered by Interise."We are excited to bring these programs to our small business community as they are the heart of each town and city in the region", said Urban League of Eastern Massachusetts Interim CEO & President Dr. Keith Motley. "NextStage Minority Business Entrepreneur Academy and NextStage Accelerator will provide a welcomed boost to Springfield area minority-owned small business, and we are grateful for this partnership with Interise and Urban League of Eastern Massachusetts," added Urban League of Springfield Consultant/CEO & President Yvette M. Frisby. The programs will use Interise's StreetWise MBA curriculum with an emphasis on procurement readiness and provide minority-owned small businesses with the knowledge, know-how and networks needed for business growth and expansion."These programs are yet another way to provide much-needed assistance to minority-owned small business owners located in key cities throughout the state of Massachusetts," said Interise CEO Darrell Byers. "We are honored to partner with Urban League of Springfield and Urban League of Eastern Massachusetts on this important initiative." Nationwide approximately 10 to 18% of small businesses are BIPOC-owned, while less than 1.5% of BIPOC-owned small businesses are successful in securing contracts. Securing long-term contracts provides predictable revenue, a critical success factor for any small business.Historically, Interise companies become-contract ready through StreetWise'MBA' program. Companies that have completed these programs have achieved greater success procuring contracts with an average increase in revenue of 36% and a job creation rate 4x that of the private sector. Byers added, "We have a once-in-a-generation opportunity to develop a more inclusive economy in Massachusetts by helping BIPOC-owned small businesses secure government and corporate contracts. The Federal Infrastructure Bill alone comprises a total spending of more than $3 trillion over the next five to ten years." The program will be offered throughout the Commonwealth with a focus on Gateway Cities and is funded through a $3 million earmark from the Federal American Rescue Plan Act in a spending bill signed by former Massachusetts Governor Charlie Baker.The first cohorts began in April in Holyoke, Worcester County and Merrimack Valley and subsequent cohorts will launch in Pittsfield, Fall River, New Bedford, Lynn, and Springfield in the next few weeks. The programs will also launch in Boston and Brockton later this year. NextStage Accelerator will be offered in both English and Spanish while NextStage Minority Business Entrepreneur Academy will be in English only. About Interise Interise builds diverse and inclusive local economies through small business development, supporting the growth of minority-owned small businesses and small businesses located in low- and moderate-income communities. Interise contributes to inclusive economic development through its national research on the growth of established small businesses and its award-winning business development programs. As Interise companies grow, they contribute to local job creation and build community wealth. Interise companies historically create new jobs at five times the rate of the private sector and are responsible for the creation of over 30,000 new jobs. Interise partners with government agencies, anchor institutions, and business associations to offer the StreetWise 'MBA'™ program in more than 80 cities nationwide. Strategic Growth Partners include the Kauffman Foundation, the TD Bank Foundation, the Wells Fargo Foundation and the Prudential Foundation. About The Urban League of Springfield, Inc. The Urban League of Springfield, Inc., serves the African American Community in Greater Springfield by advocating for and providing model services that enhance the academic and social development of young people and families, promoting economic self-sufficiency, and fostering racial inclusion and social justice. About The Urban League of Eastern Massachusetts The Urban League of Eastern Massachusetts (ULEM) is a 501c3 nonprofit organization and one of the oldest affiliates within the National Urban League movement. Since 1919, the doors opened to the at-large Boston community and surrounding metropolitan area residents, ULEM has been employing a multi-point strategy to deliver services and programs which aim to increase self-reliance, specifically in the area of workforce and economic development.

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MANAGEMENT

Small Business ePATHUSA Selects Deltek Costpoint to Streamline Business Processes in the Cloud

PRnewswire | June 02, 2023

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Read More

Spotlight

Bigtincan

Bigtincan

Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company’s mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encoura...

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