How small businesses can take on retail giants
sunshinecoastdaily | April 08, 2019
THE future is bright for regional retailers if they continue to provide value to their customers, showcase their uniqueness and nurture existing relationships, says Dr Eric Ng. Based in Toowoomba, Dr Ng is a senior lecturer at the University of Southern Queensland's School of Management and Enterprise. He said while large retail giants were struggling because they could not adapt quick enough to market changes due to their size, it was relatively easy for small businesses and those with online stores to respond quickly to changes to meet customers' needs.